Franchise Chemistry
90-Day Kickstart Program
Adjusting to a new role and franchise brand is not easy. The Franchise Chemistry 90-Day Kickstart Program gives new team members an independent partner in their success. Allowing new team members to seamlessly transition, gain confidence quicker and own the role sooner.
Start With Y and End with Culture
Your Brand (as a Franchisor)
This is where we will start. What goals do you want this position to achieve in the next 18 months? What goal(s) if achieved would change everything for your franchise? For this team member what would an amazing 90 days look like?
An Accountability Partner For
Rocks & Review
We established an overall goal in the “Your Brand” stage. Now we break down that goal into rocks the hired team member can achieve. Within our Franchise Chemistry 90-Day Kickstart Program on each call with the new hire we will review and revise these rocks to stay on track to achieve the 90-day plan.
Set Expectations and Deliverables
Time and Calendar
Time management can be the root of many positional challenges; especially when adjusting to a new way of working. What are the tasks that need to be completed on a daily, weekly, monthly, and yearly basis? Together, we will discuss the current schedule and overall daily activities and uncover good questions to ask their trainer or departmental leader to ensure no deliverables or expectations are unaccounted for. Many times, just talking out your day, month, or quarter reveals the best path forward.
Sometimes The Simplest Things Are Anchors
Setup Check
Within an employee’s first 90 days sometimes the simple things create an anchor in the onboarding process. We will check in and make sure their first paycheck came through, discuss if they completed all benefits-related information, do they need access to platforms such as email, point of sale, LMS, or payroll portal. This topic will prompt follow-up with your franchise team to ensure no open items linger. Which in turn frees up energy to focus on the position and smashing those 90-day goals.
Turn Unkowns Into Knowledge
Implementation
In the implementation stage, we look at what enables day-to-day operations to take place. We discuss at a high level equipment, software, tools, and training. After all, the quality of your training determines the comfort and confidence your staff has in their role. We have conversations around the comfort of learning and adapting to the new franchise system. This will lead to action items for them to turn unknowns into knowledge.
Embrace Brand and Learn What It Offers
Marketing & Branding
Whether you are in real estate, operations, or marketing itself, knowing what marketing collateral exists in the digital, physical, and branded portal space is essential. Where to find information, what it looks like, and how franchisees interact with marketing collateral are pivotal to becoming a part of the brand and its messaging.
From Learning To Expertise
Economics
Economics encompasses many number-driven topics. Depending on the role, we will converse about critical metrics that apply to the given role. This could include everything from understanding KPIs for a management-level role to understanding ideal triple net rates for a real estate role or an executive fully understanding item 19 in the franchise disclosure document (FDD). The magic happens when someone can teach someone else about the information; then, they are on their path to mastery.
Incorporating Into the Team Dynamic
High-Five (H5)
At this stage, we will confidentially discuss challenges and wins within the team dynamic. Entering a new team or department can have unique challenges from seniority levels to communication methods, from building relationships to navigating challenging ones. Having an independent partner to normalize this “getting to know you period” can make the first 90-day period less stressful. We believe ensuring five key connections in the first 90 days is critical to team cohesiveness.
LEarning The Brand Culture
Culture
Culture boils down to how you do things at your business, the atmosphere employees enter each day, and the sharing of core values to achieve a common mission. Within Franchise Chemistry we start with “your brand” and work our way back to culture. The 8 topics above create the foundation for your brand’s culture. In many ways, conversation in this category results in a temperature check of how the team members feel they “fit” in the role. The better the fit, the more likely they will stay long-term and achieve positional goals.
NINE ELEMENTS THAT CREATE PEOPLE MAGIC
Candidates and Brands already have the right elements. When you support mixing them, meshing skills with mission and high fives with conversation you create franchise people magic.